Return & Refund 

Policy​This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted on the anandaa website.By placing an order with anandaa, you agree to the terms stated below.

1. Eligibility for Returns

​We accept return requests only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 48 hours of delivery
  • The product is unused, unopened, and in its original packaging
Products that show signs of use, tampering, or damage caused after delivery will not be eligible for return.
2. Non-Returnable Items

​Certain items may not be eligible for return due to hygiene or safety reasons. These include but are not limited to:

  • Personal care or wellness products once opened or used
  • Products marked as non-returnable on the product page
  • Items purchased during clearance or sale events unless damaged or defective
3. Return Process

​To initiate a return, please contact our customer support team with the following details:

  • Order number
  • Reason for return
  • Clear images or videos showing the issue
Once your request is reviewed and approved, further return instructions will be shared.
4. Refunds

​Refunds will be processed only after the returned product has been received and inspected by our team.Approved refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

5. Replacements

​If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.Replacements will be shipped after the returned item is received or verified.

6. Shipping Charges for Returns

​Shipping charges are non-refundable unless the return is due to an error on our part, such as a damaged or incorrect product.If a return is approved for reasons other than our error, return shipping costs may be borne by the customer.

7. Cancellations

​Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests will not be accepted.

8. Contact Information

​For any questions related to returns, refunds, or replacements, please contact us:anandaa
Contact Number: +91 97254 58219

By placing an order on the anandaa website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.